(Last updated: Oct 05, 2025)

of!ZENLINGO LLC!"

3141 E Elmwood Place"

Chandler, AZ 85249"

privacy@zenlingo.com"

(“us”, “we” or “our”)

Please read these Terms of Use (the “Terms”) carefully before using

the!zenlingo.com!and!zenlingo.com!website, the ZenLingo multi-platform application, as

well as a number of reference sources (the “Service”), as they represent a legally

binding contract between you and ZENLINGO LLC. We reserve the right to update

them, and their current version will be at your disposal at any time on the Service.

In order to access and use the Service, you have to agree to be bound by these Terms

as of the ﬁrst date of such access or use. They apply to all visitors, users, and

subscribers to the Service. If you are entering into this contract on behalf of a company,

organization, or another legal entity (“Entity”), you are agreeing to these Terms for that

Entity and representing to us that you have the authority to bind such Entity to these

Terms, in which case the terms “subscriber”, “you”, “your” shall refer to such Entity.

Please note that the use of our Service is associated with the collection, use,

processing, and storage of your personal data, so please also read our Privacy Policy

which aims to acquaint you with the main moments related to the processing of your

personal data.

I. Free Download

1.1 Some Services or a part of them may be offered for free solely at ZENLINGO LLC’s

own discretion. Please note that in these cases the Service is provided with some

limitations. If you want to use the full Service, you must proceed by enrolling in a paid

subscription or one-off payment plan, and/ or start the free trial, if available. For

example, ZenLingo offers a free download for mobile devices, but the Services are

provided with limitations on their functionalities.

1.2 ZENLINGO LLC reserves the right, at any time and without notice, to: (i) modify

these Terms and the conditions of the Service offered, and/ or (ii) cancel the Free

Download.

II. Free Trial (valid only if initiated from the above-enumerated websites)

2.1 ZENLINGO LLC may, at its sole discretion, offer a free trial for a limited period of

time (“Free Trial”). In order to sign up for the Free Trial, you will be required to enter

your billing information (credit or debit card number or PayPal account credentials).

2.2 By providing your billing data you hereby represent and warrant that: (i) you have

the legal right to use them in connection with any subscription/ one-off payment made;

and (ii) the data and information you supply to us is true, correct, and complete. As the

Service is employing the use of third-party services for the purpose of facilitating

payment and the completion of purchases/ subscriptions, by submitting your data and

information, you hereby grant us the right to provide your data and information to these

third parties subject to our Privacy Policy.

2.3 If you do not enter your billing information, you will not be able to start the Free Trial.

If you enter your billing information when signing up for the Free Trial, you will not be

charged by ZENLINGO LLC until the Free Trial has expired. On the last day of the Free

Trial period, you will be automatically charged the applicable fee for the type of Service

plan you have selected unless you cancel it.

2.4 ZENLINGO LLC reserves the right, at any time and without notice, to: (i) modify

these Terms and the conditions of the Free Trial offer, or (ii) cancel the Free Trial offer.

2.5 Please note that when the Free Trial is cancelled you will immediately lose your

subscription and the remainder of the Free Trial. You cannot retrieve your Trial and you

won’t be eligible for another Free Trial.

III. Account

3.1 When you create an Account with us, you guarantee that you are at least eighteen

years old or at the age of majority in the state or jurisdiction in which you reside, and

that the information you provide us is accurate, complete, and current at all times. This

means that you are obliged to update your personal data and information with any

changes that may occur as soon as possible. Inaccurate, incomplete, or obsolete

information may result in the termination of your Account. You also guarantee that you

will use your Account and the Service in compliance with all the applicable laws and

regulations, as well as with these Terms, our Privacy Policy, and our End-User License

Agreement.

3.2 In order to open your Account you have to enter your true names. You may not use

as a username the name of another person or Entity or that is not lawfully available for

use, a name or trademark that is subject to any rights of another person or Entity other

than you, without appropriate authorization. You may not use as a username any name

that is offensive, vulgar, or obscene.

3.3 You are responsible for maintaining the conﬁdentiality of your Account and

password, including the access to your computer and/ or Account. You agree to accept

responsibility for any and all activities or actions that occur under your Account and/ or

password, whether your password is with our Service or a third-party service. You must

notify us immediately upon becoming aware of any breach of security or unauthorized

use of your Account.

3.4 In addition, by creating an Account, you agree and subscribe to newsletters,

marketing or promotional materials, and other information we may send. However, you

may opt out/ object of receiving any or all of these communications from us by following

the unsubscribe link in any email we send, or the instructions provided in our Privacy

Policy.

3.5 Please be advised that the deletion of your Account does not represent termination

of your subscription to the Service. Therefore, before deleting it (your Account), please

cancel your subscription/ s. If your Service is canceled (whether by you or by us) during

the Free Trial or the chosen subscription period, your right to access and use the

Service upon the expiration of the Free Trial/ the subscription period will be limited to

the Free Download terms.

3.6 Should you have any queries referring to your Account and/ or ZENLINGO Service

please do not hesitate to contact us. ZENLINGO LLC provides customer support, which

is available to you 24/ 7 with a response time of 2 business days on most customer

inquiries.

IV. Fees. Fee changes. Auto-renewal

4.1 Some Service is offered under a subscription plan. In this case, you will be billed in

advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either

on a weekly, monthly or annual basis, depending on the type of subscription plan you

select when you subscribe. At the end of each Billing Cycle, your subscription will be

automatically renewed, unless you cancel it or ZENLINGO LLC cancels it. At the time of

renewal, we might charge a price, that is different from the previous subscription price

you had, in accordance with our current pricing for the relevant subscription plan. We

will notify you thereof in advance and you may switch off the auto-renewal of your

subscription plan at any time before it happens, in which case you will not be charged.

Upon renewal, you will receive a conﬁrmation email containing all renewal details. If

your subscription is canceled and you later decide to re-subscribe, you will be charged

at the then-current subscription price.

4.2 A valid payment method, including a credit/ debit card or PayPal account

credentials, is required to process the payment for your subscription/ s. You are

responsible for ensuring that the details you provide us with are always correct and

complete, and for timely informing us of any changes to the information you have

provided. You can access and update the data and information you have provided us

via your Account settings.

4.3 By submitting the above billing information, you automatically authorize ZENLINGO

LLC itself or via third-party service providers, to charge all subscription fees incurred

through your Account to any such payment method. Should automatic billing fail to

occur for any reason, ZENLINGOLLC will issue an electronic invoice indicating that you

must proceed manually within a certain deadline period, with the full payment

corresponding to the billing period as indicated on the invoice. Please note that, if no

payment is received from you, Section 5.3 shall apply.

4.4 ZENLINGO LLC, at any time and at its sole discretion, may modify the subscription

fees for the Service. Any subscription fee change will become effective at the end of the

then-current Billing Cycle under the conditions of item 4.1 above

4.5 Except when required by law, subscription fees paid are non-refundable.

V. Termination/ Close of account. Service cancellation

5.1. Your Account will be automatically deleted after 2 years of inactivity. When your

account is deleted all the ﬁles from your drive will be permanently deleted and you will

not be able to retrieve them. Therefore, if you wish to terminate your Account, you may

simply discontinue using the Service.

5.2 In case of your Account`s deletion (either by us or by you), you will not be entitled to

ZenLingo Service at all, and all your data stored therein will be permanently deleted by

us with no liability whatsoever for the loss of your data and information (unless we are

required by law to keep it, return it, or transfer it to you or to a third party, identiﬁed by

you). You must be responsible and have a regular backup plan as we won’t be able to

retrieve your data and information once the Service is canceled and/ or your Account is

closed.

5.3 To cancel your Service plan, follow the cancellation process of the store or

marketplace where you purchased it (e.g., Apple App Store, Google Play, Microsoft

Store, Amazon, Samsung, Huawei) or the applicable afﬁliate/reseller.

5.4 We may suspend or cancel the Services if we do not receive an on-time, full

payment from you. Suspension or cancellation of the Service for non-payment could

result in a loss of access to and use of your Account and your data and information. We

may disable and bar access to your Account and the Service, at our sole discretion,

without prior notice or liability whatsoever, including but not limited to for a breach of

these Terms, third party`s rights, or the applicable law. We also reserve the right to

cancel orders or refuse Service at our sole discretion.

5.5 Please note that uninstallation of the Service from your devices or your inactivity

does not automatically cancel the subscription plan chosen or the Free Trial already

started by you.

5.6 All provisions of the Terms which by their nature should survive termination shall

survive termination, including, without limitation, ownership provisions, warranty

disclaimers, indemnity, limitations of liability, conﬁdentiality, and dispute resolution

provisions.

VI. Refunds

6.1 Refunds are governed by the policies of the store or marketplace where you made

the purchase (e.g., Apple App Store, Google Play, Microsoft Store, Amazon, Samsung,

Huawei) and any applicable afﬁliates or resellers. To request a refund, you must use

that store’s refund process; we cannot issue refunds directly.

VII. Intellectual property

7.1 The Service and its original content (excluding the Content provided by you), its

features, and functionalities are and will remain at all times the exclusive property of

ZENLINGO LLC and its licensors. All rights to the Service, including all associated

copyrights, patents, trade secret rights, trademarks, and other intellectual and industrial

property rights, are reserved by ZENLINGO LLC.

7.2 Nothing contained in our Service may be used in connection with any other product

or service without the prior written and explicit consent of ZENLINGO LLC. You may not

copy, distribute, modify, reverse engineer, transmit, reuse, download, repost, or use our

Service and its original content, whether in whole or in part, for commercial purposes or

for personal gain, without prior written permission from ZENLINGO LLC.

7.3 ZENLINGO LLC shall have a fully paid-up, royalty-free, worldwide, transferable,

sub-licensable (through multiple layers), assignable, irrevocable, and perpetual license

to implement, use, modify, commercially exploit, incorporate into the Service, or

otherwise use any suggestions, enhancement requests, recommendations, or other

feedback we receive from you, or other third parties acting on your behalf. ZENLINGO

LLC also reserves the right to seek intellectual property protection for any features,

functionality, or components that may be based on or that were initiated by suggestions,

enhancement requests, recommendations, or other feedback we receive from you, or

other third parties acting on your behalf.

VIII. License. Noncommercial use

8.1 The Service is licensed, not sold, and ZENLINGO LLC reserves all rights to the

Service not expressly granted herein, whether by implication, estoppel, or otherwise.

Nothing in these Terms will be construed or interpreted as granting you any rights of

ownership or any other proprietary right in and on the Service.

8.2 The Service is for your personal and noncommercial use, unless you are a family,

team, or business plan subscriber, or have commercial use rights under a separate

agreement. For certain devices, such Service may be pre-installed for your personal,

non-commercial use.

8.3 Under these Terms and our End-User License Agreement, with which you will be

required to agree when you download and install the Service, we grant you the right to

use one copy of the Service per device for the number of devices, deﬁned in your plan,

on a worldwide, non-exclusive basis for the agreed period, including any extensions or

renewals of this period. Any reproduction or redistribution or merchandise not in

accordance with the relevant license terms, usage rules, and applicable law is expressly

prohibited and may result in severe civil and criminal penalties. Violators risk

prosecution to the maximum extent permitted by the law.

8.4 This license does not give you any right to, and you may not: (i) use any activation

code and/ or license key for more than the number of devises, speciﬁed as per your

plan, nor circumvent or bypass any technological protection measures in or relating to

the Service; (ii) separate components of the software or Service for use on different

devices; (iii) transfer, redistribute, or sublicense the Licensed Service (iv) decompile,

reverse engineer, dissemble, attempt to derive the source code of, or decrypt the

Service; (v) make any modiﬁcation, adaptation, improvement, enhancement, translation

or derivative work from the Service; (vi) violate any applicable laws, rules or regulations

in connection with your access or use of the Service; (vii) remove, alter or obscure any

proprietary notice (including any notice of copyright or trademark) of Licensor or its

afﬁliates, partners, or licensors; (viii) use the Service for any revenue generating

endeavor, commercial enterprise, or other purpose for which it is not designed or

intended; (ix) make the Service available over a network or other environment

permitting access or use by multiple users at the same time; (x) use the Service for

creating a product, service or software that is, directly or indirectly, competitive with or in

any way a substitute for any services, product or software offered by the Licensor; (xi)

use the Service to send automated queries to any website or to send any unsolicited

commercial email; or (xii) use any proprietary information or interfaces of Licensor or

other intellectual property of Licensor in the design, development, manufacture,

licensing or distribution of any applications, accessories or devices for use with the

Service, unless explicitly authorized to do so. (xiii) enable access to the Service by an

unauthorized third party; (xiv) circumvent storage and/ or trafﬁc limits.

8.5 Except as expressly provided under these Terms, ZENLINGO LLC does not grant

you a license or any other right of any type under any patent, copyright, trade secret,

trademark, or other intellectual property, owned or controlled by ZENLINGO LLC or any

related Entity, including but not limited to any trade name, trade dress, logo, or

equivalent.

8.6 For more information on the license and the noncommercial use of the Service we

provide please consult our End-User License Agreement, which is incorporated herein

by reference.

8.7 Service may contain or be provided with components that are subject to the terms

and conditions of “open source” software licenses (“Open-Source Software”). If your use

of the Service subjects you to the terms of any license governing the use of Open-

Source Software, then information concerning such Open-Source Software and the

applicable license is incorporated or referenced herein. To the extent required by the

license to which the Open-Source Software is subject, the terms of such license will

apply in lieu of these Terms and of the terms of the End-User License Agreement with

respect to such Open-Source Software.

IX. Links to other web sites and/ or services

9.1 Our Service may contain links to third-party websites or services that are not owned

or controlled by ZENLINGO LLC. ZENLINGO LLC has no control over and assumes no

responsibility for the content, privacy policies, or practices of any third-party websites or

services. We do not warrant the offerings of any of these Entities/ individuals or their

websites.

9.2 You hereby acknowledge and agree that ZENLINGO LLC shall not be held

responsible or liable, directly, or indirectly, for any damage or loss, caused or alleged to

be caused by or in connection with the use of or reliance on any such content, goods, or

services, available on or through any such third-party websites or services. We strongly

advise you to read the terms and conditions and privacy policies of any third-party

websites or services that you visit.

9.3 Any third-party terms do not modify any of these Terms. You are solely responsible

for your dealings with third parties. ZENLINGO LLC does not license any third-party

intellectual property right to you and is not responsible or liable to you or others for

information or services provided by any third party.

X. Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made

available through the Service may be governed by rules that are separate from these

Terms. If you participate in any Promotions, please review the applicable rules as well

as our Privacy Policy. If the rules for a Promotion conﬂict with these Terms, the

Promotion rules will prevail, and they may vary per marketplace or region.

XI. Updates, availability, errors, and inaccuracies

We are constantly updating our Service and/ or implementing some new features and/

or functionalities. From time to time and without your separate permission or consent,

we may deploy an upgrade or update of, or replacement for, any Service (“Update”).

Sometimes these updates are delivered automatically to you, but it is possible to turn

them off. We may experience delays in updating information on the Service and in our

advertising on other websites. The information found on the Service may contain errors

or inaccuracies and may not be complete or current. Some features and/ or

functionalities may be mispriced, described inaccurately, or unavailable on the Service

and we cannot guarantee the accuracy or completeness of any information found on the

Service. Some Services may be unavailable from time to time or may be offered for a

limited time. Availability can be affected by region. We, therefore, reserve the right to

change or update information and to correct errors, inaccuracies, or omissions at any

time without prior notice. We also reserve the right to stop offering some Service in case

of product takedowns and/ or legal takedowns (the latter could be due to: (i) an

allegation of infringement, or actual infringement, of any third-party IP right; (ii) an

allegation of, or actual violation of, third party rights; or (iii) an allegation or

determination that the Service does not comply with the applicable law).

XII. Indemniﬁcation

12.1 If our Service has become, or, in our opinion, is likely to become, subject of legal

takedown, we may, at our discretion and expense: (i) procure for you the right to

continue using the Service under certain conditions; (ii) replace or modify a Service; or

(iii) if options (i) or (ii) are not commercially reasonable or practicable as determined by

ZENLINGO LLC, terminate your plan to the Service and repay you, on a pro-rata basis,

any fees previously paid to ZENLINGO LLC for the corresponding period after the

termination. We will have no liability or obligation hereunder with respect to any legal

takedown if such is caused in whole or in part by: (a) anyone other than ZENLINGO

LLC or ZENLINGO LLC personnel; (b) modiﬁcations to the Service not provided by us;

a Service would not be infringing itself; or (d) use of the Service in breach of these

Terms and/ or End-User License Agreement. The provisions of this Section 13.1 state

the sole, exclusive, and entire liability of ZENLINGO LLC to you and constitute your sole

remedy with respect to a legal takedown.

12.2 You agree to defend, indemnify and hold harmless ZENLINGO LLC and its

licensees, licensors, employees, directors, ofﬁcers, agents, and contractors, from and

against any and all claims, actions, proceedings, and suits brought by a third party, and

any and all damages, obligations, losses, liabilities, costs or debts, and expenses

(including but not limited to attorney’s fees), resulting from or arising out of: (i) your use

and access to the Service by you or by any person, using your Account and password;

(ii) a breach of these Terms, and the End-User License Agreement, or (iii) your Content

uploaded on or through the Service.

XIII. Limitation of liability

13.1 IN NO EVENT SHALL ZENLINGO LLC, NOR ITS DIRECTORS, EMPLOYEES,

AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, OR PARTNERS, BE LIABLE

FOR PERSONAL INJURY OR ANY INDIRECT, INCIDENTAL, SPECIAL,

CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION,

LOSS OF PROFITS, DATA AND INFORMATION (INCLUDING ANY CORRUPTION,

DEGRADATION OR UNAVAILABILITY), GOODWILL, OR OTHER INTANGIBLE

LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO

ACCESS OR USE THE SERVICE; (II) ANY CONDUCT, CONTENT OR ANY

EXTERNAL SERVICE OF ANY THIRD PARTY ON THE SERVICE; (III)

UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR

CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING

NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND EVEN IF ZENLINGO LLC

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. TO THE MAXIMUM

EXTENT PERMITTED BY LAW, THESE LIMITATIONS AND EXCLUSIONS APPLY TO

ANYTHING, OR ANY CLAIMS RELATED TO THESE TERMS, THE SERVICE, OR THE

SOFTWARE RELATED TO THE SERVICE.

13.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS,

ZENLINGO LLC’S AGGREGATE LIABILITY TO YOU, ANY AFFILIATE, OR ANY THIRD

PARTY ARISING OUT OF THESE TERMS AND/ OR THE SERVICE IN NO EVENT

SHALL EXCEED THE PROPORTIONATE PART OF THE FEE PAID THAT

CORRESPONDS TO THE UNUSED PERIOD OF YOUR PLAN, WITHIN WHICH THE

FIRST EVENT GIVING RISE TO SUCH LIABILITY OCCURS. WE HAVE RELIED ON

THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU WITH THE

RIGHTS TO ACCESS AND USE THE SERVICE PROVIDED.

XIV. Disclaimer

14.1 YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. ZENLINGO LLC AND

ITS DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES,

LICENSORS, AND PARTNERS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED,

GUARANTEES OR CONDITIONS WITH RESPECT TO THE SERVICE, THIRD PARTY

CONTENT, AND ANY EXTERNAL SERVICES. WE PROVIDE THE SERVICES ON AN

“AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE”. TO THE EXTENT

PERMITTED UNDER YOUR LOCAL LAW, WE DISCLAIM ANY IMPLIED

WARRANTIES, INCLUDING FOR MERCHANTABILITY, SATISFACTORY QUALITY,

FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, QUIET

ENJOYMENT, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION

OR ADVICE GIVEN BY ZENLINGO LLC OR ITS AUTHORIZED REPRESENTATIVE

SHALL CREATE A WARRANTY. FURTHERMORE, ZENLINGO LLC AND ITS

DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS,

AND PARTNERS DO NOT GUARANTEE THE SERVICE WILL BE UNINTERRUPTED,

TIMELY, ACCURATE, SECURE, OR ERROR-FREE OR THAT CONTENT LOSS

WON’T OCCUR, NOR DO THEY GUARANTEE ANY CONNECTION TO OR

TRANSMISSION FROM THE COMPUTER NETWORKS.

14.2 IN ADDITION TO THE ABOVE, ZENLINGO LLC AND ITS DIRECTORS,

EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, AND

PARTNERS, DO NOT WARRANT THAT: A) THE SERVICE WILL FUNCTION

UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR

LOCATION; B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; C) THE

SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR D) THE

RESULTS OF USING THE SERVICE WILL MEET YOUR EXPECTATIONS OR

REQUIREMENTS.

XV. Exclusions

15.1 YOU MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN

THESE TERMS IS INTENDED TO AFFECT THOSE RIGHTS IF THEY ARE

APPLICABLE.

15.2 Some jurisdictions do not allow the exclusion of certain warranties or the exclusion

or limitation of liability for personal injury, or consequential or incidental damages, so the

limitations above may not apply to you. IN THESE JURISDICTIONS, THE ZENLINGO

LLC’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY

LAW.

XVI. Conﬁdential information

16.1 As a principle, electronic communications data is conﬁdential and there is a

prohibition of any interference with electronic communications content and metadata

(i.e., listening to, scanning, reading, storing, monitoring, and processing by human

intervention or by machine) without the consent of the communicating parties.

Therefore, your Conﬁdential Information comprises both your Content and metadata of

electronic communications, provided that, they are not publicly known or made

generally available through not our fault.

16.2 The Conﬁdential Information of ZENLINGO LLC comprises of valuable trade

secrets and other proprietary information, including but not limited to, the structure,

organization, and computer code of any software making up the Service.

16.3 Each party to these Terms hereby agrees to protect the other’s Conﬁdential

Information from unauthorized use, access, or disclosure in the same manner as each

party protects its own Conﬁdential Information, but with no less than reasonable care.

Except as otherwise expressly permitted pursuant to these Terms, each party may use

the other party’s Conﬁdential Information solely to exercise its respective rights and

perform its respective obligations under these Terms.

16.4 Each party will promptly notify the other party if it becomes aware of any

unauthorized use or disclosure of the other party`s Conﬁdential Information.

16.5 You hereby explicitly agree ZENLINGO LLC to disclose your Conﬁdential

Information: (a) solely to the employees and/ or non-employee service providers and

contractors who have a need to know such Conﬁdential Information and who are bound

by standards of conﬁdentiality not less stringent than those provided herein; (b) as

necessary for ensuring the integrity of the communications services, identifying malware

or viruses, (c) as necessary to comply with a legal obligation, an order or subpoena of

any administrative agency or court of competent jurisdiction; (d) for preventing threats to

us, our employees or partners, the Service, other Users, or to public security, or (e) as

reasonably necessary to comply with any applicable laws or regulations.

XVII. Governing law and jurisdiction

17.1 In the event of a dispute, you must provide ZENLINGO LLC with a notice of

dispute, which is a written statement of your name, email address, and/ or other contact

information, the facts giving rise to the dispute, and the relief requested by you. You

must send any notice of a dispute to ZENLINGO LLC customer support. We will do the

same if we have a dispute with you. You and ZENLINGO LLC will attempt to resolve any

dispute through informal negotiations within 60 days from the date of receipt of any

notice of dispute. If after the expiration of these 60 days the dispute is unresolved, the

below provisions shall apply.

17.2 These Terms shall be governed and construed in accordance with the laws ofthe

State of Arizona, United States, without regard to its conﬂict of law provisions. These

Terms will not be governed by the United Nations Convention on Contracts for the

International Sales of Goods, the application of which is hereby expressly excluded. Any

disputes under these Terms shall be resolved exclusively in the state or federal courts

located in Maricopa County, Arizona. You hereby expressly agree to the exclusive

jurisdiction of this court for the purpose of resolving any dispute relating to these Terms

or access or use of the Service.

17.3 Notwithstanding the foregoing, nothing in these Terms will diminish any rights you

may have under existing consumer protection legislation or other applicable laws in your

jurisdiction that may not be waived by contract.

17.4 If you are a consumer and have a habitual residence in the European Union,

Norway, Iceland, or Lichtenstein, you may be entitled to address your dispute through

an internet platform for online dispute resolution established by the European

Commission (the “ODR Platform”). The ODR Platform is intended to facilitate out-of-

court resolutions relating to online purchases of goods and services to consumers

based in the European Union, Norway, Iceland, and Lichtenstein. You will ﬁnd the ODR

Platform by following this link:!http://ec.europa.eu/consumers/odr/

XVIII. U.S. Government restricted rights

Our Services qualify as “commercial items,” as that term is deﬁned at 48 C.F.R. 2.101,

consisting of “commercial computer software” and “commercial computer software

documentation” as such terms are used in 48 C.F.R.12.212. Consistent with 48 C.F.R.

12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users

acquire such Service and related documentation with only those rights set forth in these

Terms that apply to non-governmental customers. Use of such Service and related

documentation constitutes agreement by the U.S. Government entity that the computer

software and computer software documentation is commercial and constitutes

acceptance of the rights and restrictions set forth in these Terms.

XIX. Export compliance and use restrictions

The Service and other ZENLINGO LLC technology, and derivatives thereof, may be

subject to export controls and economic sanctions laws and regulations of the United

States and other jurisdictions. You agree to comply with all such laws and regulations as

they relate to access to the Service. Without derogating from the generality of the

foregoing, you hereby represent, warrant, and undertake that: (i) you are not a member

of any of the denied persons list, unveriﬁed list, entity list, specially designated nationals

list, debarred list, or any other lists published by the U.S. Government; and (ii) you will

not use, export or re-export any Service in, or to, territories, destinations, companies or

individuals in violation of U.S. and E.U. embargoes or trade sanctions. You will

indemnify, defend, and hold ZENLINGO LLC and its licensee, licensors, employees,

contractors, agents, ofﬁcers, and directors, harmless from and against any claim,

demand, suit, or proceeding, and all damages, liabilities, costs, and expenses (including

but not limited to attorney’s fees) arising from your failure to comply with these

restrictions.

XX. Force major

ZENLINGO LLC will not be liable for any failure or delay in performance, due in whole

or in part, to utility failures (including power), failure of the internet, failure of

telecommunications or information technology services, failure of telecommunications or

information technology equipment, strikes or other labor disturbances (including without

limitation a strike or other labor disturbance arising in respect of ZENLINGO LLC or any

its subsidiaries, afﬁliates or partners), acts of war or terror, denial of service attacks or

other information technology attacks or breaches affecting ZENLINGO LLC or any of its

subsidiaries, afﬁliates or partners, ﬂoods, sabotage, ﬁre, other natural disasters or Acts

of God, or any other cause beyond ZENLINGO LLC or its subsidiaries, afﬁliates or

partners’ reasonable control.

XXI. Change of ownership

ZENLINGO LLC may at any time, without explicit notice, change the company

ownership, be subject to merger or sale, partnership, or else. In the case of such

change of ownership, merger, sale, or other, we only undertake to notify you by

updating the present Terms and/ or other relevant documents. Such an action will in no

way affect your use of the Service, or your Account or plans.

XXII. Miscellaneous

22.1 We may assign these Terms, in whole or in part, at any time without notice to you.

You may not assign your rights or obligations under these Terms or transfer any rights to

use the Service.!

22.2 Nothing in these Terms, express or implied, is intended to or will confer upon any

person other than you, any right, beneﬁt, or remedy of any nature whatsoever under or

by reason of these Terms. No person other than you or ZENLINGO LLC may bring a

cause of action pursuant to these Terms.!

22.3 This is the entire agreement between you and ZENLINGO LLC for your use of the

Service. It supersedes any prior agreements between you and ZENLINGO LLC

regarding your use of the Service.!

22.4 Our failure to enforce any right or provision of these Terms will not be considered a

waiver of those rights.!

22.5 All parts of these Terms apply to the maximum extent permitted by the applicable

law. If a court or arbitrator holds that we can’t enforce a part of these Terms as written,

we may replace those terms with similar terms to the extent enforceable under the

relevant law, but the rest of these Terms won’t change.!

22.6 These Terms were originally prepared in the English language. Although

ZENLINGO LLC may provide one or more translated versions for your convenience, the

English language version of these Terms will be the governing version in case of any

conﬂict or discrepancy.

XXIII. Amendments

We reserve the right, at our sole discretion, to modify or replace these Terms at any

time. If a revision is material, we will provide you with notice prior to any new terms

taking effect. What constitutes a material change will be determined at our sole

discretion. By continuing to access or use our Service after any revisions become

effective, you agree to be bound by the updated Terms. If you do not agree to the new

Terms, you are no longer authorized to use the Service.

If you have any questions about these Terms, please contact us."

ZENLINGO LLC"

3141 E Elmwood Place"

Chandler, AZ 85249, USA"

Email:!privacy@zenlingo.com